GREAT DEALS ON COOKBOOK/CD SETS!

SHIPPING    RETURNS    PAYMENT METHODS    ONLINE ORDERING    CUSTOM ORDERS You can shop with confidence at woodbloom.com because when you call us toll-free or locally, you'll normally get one of the owners, Audrey or Ken. The same holds true when you shop at one of our festival booths in the Portland area. And one of the two of us processes all of the orders which are made using our secure online form. However you buy, we'll do our best to meet your gift-giving needs! To help you in ordering, here are our policies: ORDERING ITEMS YOU SEE ON OUR WEBSITE Most of the items you'll find on our Website are accompanied by an "ORDER NOW" button which links to our secure online order form. However, some of the items we offer are unique, represent a wide number of choices or are made to order. In those cases, you will not find the ORDER NOW button. For those items, we ask that you call us to order. Our toll-free number is 888-382-GIFT (4438). If you are in the Portland area, please call 503-222-GIFT (4438). We'll get your shipping and payment information and any other details regarding your order over the phone. Of course, you can call us to order any item we sell. If you have questions about any item, please call or e-mail us and we will get back to you as soon as possible.

Sorry, we do not accept checks of any kind.

CUSTOM AND SPECIAL ORDERS Whenever possible, we will accept orders for merchandise in a product line we carry, even if we are out of that item or do not stock that particular piece. We accept custom orders for items in the Twelve Timbers line, such as their wooden signs. Some special or custom orders may require an advance 50% deposit or full advance payment.

SHIPPING
We ship to all 50 states as well as to many other countries.

We do our utmost to minimize your shipping costs by using the most cost-effective, yet secure shipper. When we take your order, we will give you an estimate of your shipping cost.

If you are ordering Twelve Timbers products, most of the time they will be shipped via UPS Ground service directly from Twelve Timbers, in Utah. A good rule-of-thumb for Twelve Timbers shipping fees is to expect to pay $12 - 17 to ship one sign or frame. Letters, depending on the size and quantity, may cost slightly less to ship.

For the other products we sell, very small items (such as earrings) are often shipped via U.S. Postal Service. For larger packages, in most cases we use FedEx Ground services to deliver your order.

We are located on the West Coast. FedEx Ground normally takes five business days (usually one calendar week) to the East Coast. Transit times are shorter to intermediate locations.

In the case of very small shipments, such as a pair of earrings, we may use the United States Postal Service.

If you need faster service, we can ship overnight or second-day air, however your shipping cost will increase, often significantly.

Once your package is on its way, we will e-mail you, verifying your shipping cost and, in the case of a Fed Ex shipment, we will give you the tracking number of your package.

Please note that foreign shipments may require additional paperwork and will involve other methods of shipment.

RETURNS
If you wish to return an item you purchased on our Website or from our booth at a festival or event, you may return it within two weeks of receiving the item. (One exception: in the case of clearance merchandise, all sales are final.)

Please call us toll-free or e-mail us before returning the item so that we may give you return shipping instructions.

When you return merchandise, you may exchange it for other items, take a woodbloom^® credit toward a future purchase, or a refund. In the case of a refund, it will be made in the same method as the original purchase. A cash purchase will be refunded in cash; a credit or debit card purchase will be refunded back to that card.

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This site updated May 13, 2008.
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